Gravite closes a first funding round to strengthen its technology and support its growth

Gravite.io is pleased to announce that it has closed its first funding round, barely a year after launching. The round was led by Seed4Soft, a major player in funding and supporting SaaS solutions, along with several other business angels who will bring their expertise to support Gravite in its operational development.

Getting to the truth of what happens inside companies

The startup Gravite continues to expand by offering its users a unique artificial intelligence solution that analyses all of their unsolicited qualitative data. With more than 20 integrations available (support tickets, CRM, telephony systems and more), users can automatically collect every interaction with their customers. That data is then analysed by an AI module, letting companies quickly understand where users hit friction and identify what to improve in order to guarantee an exceptional experience.

Gravite stands out by focusing on the data sources already present inside companies. It structures that data, analyses it and extracts daily trends from it. Through artificial intelligence, Gravite explores the very heart of the company. Companies can analyse their business by asking simple questions, and the AI module gives structured answers enriched with commercial data, making it possible to assess the real impact on the business.

Founded by three co-founders with deep convictions, Syrbain Cellier, Emmanuel Euverte and Sylva Etokabeka: "our aim is to give companies clear visibility so that they can measure the impact of each of their decisions."

This seed round is intended to support Gravite's growth and traction, and to consolidate the product by developing new features to understand users better and so cover every dimension of customer relationship management.

Backed since its earliest days by Station F, Gravite plans to bring new talent into its product and sales teams over the next 12 months.

Hervé Couturier, co-founder of Seed4Soft, comments: "Gravite represents a genuine revolution in the qualitative analysis landscape. While this crucial facet remains largely under-exploited, Gravite stands apart by offering a unique solution that transforms the way companies understand their customers, manage retention and drive their growth. By investing in Gravite, we are backing an inventive vision that redefines the standards of qualitative analysis."

Syrbain Cellier, co-founder of Gravite, concludes: "we warmly thank Seed4soft for their trust and their commitment. It is with great pride that we welcome them among us on this adventure. Their decision to join our company strengthens our determination to give operational teams a scientific approach to managing customer satisfaction through AI. Having their expertise and joining their ecosystem is a real asset for Gravite. We look forward to working together to reach our shared goals."